What Features Come With My Toll Free Number?
You may wonder: “What Features Come With My Toll Free Number?” A surprising number of powerful features like call forwarding, interactive voice response, and sequential ringing come with your toll free number. You will be surprised to learn how these powerful features that make your toll free number the most useful tool in your business.
CallForwarding’s toll free numbers provide instant credibility for businesses and include many features that enhance your communication channels with prospective and current customers. It is important that when deciding where to purchase your toll free number, to consider what features are included without additional cost. CallForwarding.com offers an array of useful calling features that are essential for any business.
Free Virtual Extensions
All phone numbers, local or toll free, from CallForwarding come with two free virtual extensions and a hosted PBX systems. Extensions are extremely valuable when a business has multiple agents or representatives answering calls, as well as when employing remote workers. Additionally, extensions can be used for internal purposes, giving employees the ability to dial each other via dedicated 4-digit extensions. CallForwarding.com does not charge for extension-to-extension calling!
Fax To Email
Features like fax-to-email help business people better organize and manage their many channels of communication used today. With fax-to-email we translate your faxes to PDF, PNG, TIFF files and email them to you. This feature provides convenience and organization within a business, and allows employees to be more productive as it eliminates time dedicated per device. Use our convenient system to receive all if your faxes to your inbox, you don’t even need a fax machine!
Voicemail/ Web Voicemail
Voicemails can be just as important as regular calls, allowing you to not miss an opportunity. We realize you may not always have time to log in to the self-care portal to listen to your voicemails, so we digitize voice messages, convert them to audio or text files and then email them to you. Send voicemails based on extension owner or have them all land to the same email inbox for review. A missed call can now be managed effectively, promoting increased sales and a faster response rate.
Auto Attendant
Auto attendant is another great feature that helps the operations of a business flow more smoothly. Having an auto attendant set up enables callers to not only be greeted with a customized, company message, but also have their calls directed to the most appropriate department or employee. This feature decreases caller wait time, enables employees to handle calls only within their area of expertise, and ultimately helps provide superior customer service.
Sequential Ringing
Are you a frequent traveler who needs to maintain calls while traveling? Sequential ringing can help by allowing calls to be forwarded to different devices in a specified sequence. Have calls sent to your office first and if your office does not pick up, the call will automatically be forwarded to your mobile. Never miss an important call again with sequential ringing.
Call Recording
Call Recording allows you to gain valuable company insight by reviewing your calls. All inbound and outbound calls will include the date and time of the call, call duration, telephone number and the total cost of the call. Call Recording allows you to review a call to make sure all of the clients needs are addressed and met. Recordings are accessible through the Self-Care User Portal Online, which is extremely convenient for reviewing calls. Calls can be stored in the online portal for 15 days but can also be downloaded and saved, as well.
Time of Day Routing
Time-of-day routing allows you to forward calls to a specific extension at a specific time and date the call is received. For example, if your office closes at 6 PM, you can have all calls automatically forwarded to a home line or mobile number. Decide where all of your calls should be forwarded based a specific time of day, day of the week and so forth.
Online Self Care Portal
The online self-care portal will give you access to all of your account details, settings and preferences. The simple interface makes maintaining your account effortless. Listen to your call recordings, maintain forwarding settings, manage voicemail options, view invoices and update personal information. The online self-care portal is your one stop shop for managing all of your CallForwarding communication features.
Interactive Voice Response (IVR)
Interactive Voice Response (IVR) is an integrated software information system that speaks to callers and uses voice reposes. The system works directly with Auto Attendant to best handle the needs of customers. With IVR and Auto Attendant, we eliminate the need of an operator to direct calls. Your customers can spend less time waiting on the phone and you are able to take more calls.