VoIP Supports BYOD Culture
VoIP (Voice over Internet Protocol) continues to be a growing movement among call centers, small and medium business (SMBs), and even startups.
This is partially due to the fact that VoIP is a less expensive solution than traditional telephony. This is also true when implementing call forwarding; forwarding calls via VoIP is cheaper than when forwarding to a landline or mobile device. Another reason VoIP has gained popularity is because of the various features it offers. Features for VoIP include:
- Call recording and retrieval
- IVR/Auto Attendant
- Remote Pickup
- Call forward
- Voicemail to email
What You Need to Know Before Forwarding to VoIP
Although VoIP call forwarding requires a few extra steps—downloading softphones/IP phones and configuring to appropriately sync with the service provider’s system—it remains to be an effective channel for almost every businesses. VoIP allows businesses to:
- Avoid extra spending on hardware and equipment
- Have the ability to work remotely
- Reduce time and money spent on maintenance and upgrades
BYOD is Ideal When Forwarding to VoIP
The BYOD (bring your own device) work culture is now best supported by VoIP enabled calling. The flexibility offered by VoIP works perfectly for smaller call centers (10 agents or less), as well as those that have employees that work remotely or travel frequently. By employing a BYOD work environment for your business, remote and in-house employees are given more flexibility on the devices they use for work; flexibility is also given to businesses, dictating whether they can offer remote employment or not.
What BYOD Can Offer Businesses
BYOD has made significant progess among businesses worldwide. It is said that 90% of businesses are moving toward a BYOD work culture. In allowing employees to bring their own device(s) to work, morale and convenience for the employee increases.