VoIP Features That Are Sure to Improve Your Business
Luckily in today’s world, small and medium businesses operating on a tighter budget are able to use telephony technologies to benefit their call center needs, regardless of size or requirements. In fact, because of these advanced VoIP features, businesses are able to more equally compete with large, established corporations. Not only do these VoIP features enhance your communication channels with prospective and current customers, they also allow your company image to be perceived more positively. In order to achieve all of the above, your business should employ the following four VoIP features.
Call Forwarding
This VoIP feature is one of the most popular and beneficial. Call forwarding allows your business to send (or route) calls to various locations anywhere in the world. This is ideal for either remote employment or when using an international toll free number. International toll free numbers allow you to provide customers abroad a local, free number to call you on. It then points those calls directly to your call center agents.
How It Works: Call forwarding is typically easy to set up, and can be done by either your service provider or you, using an online self-care portal. Changes to where you want to receive calls can be instant, ensuring you never miss a call. So if you are frequent traveler and need to re-point your number between your office and mobile phones, you can do that with VoIP feature call forwarding.
Auto Attendant
As an extension of your existing voicemail system, auto attendant allows your customers to be greeted by a professional, prerecorded message which will also route calls for you. The less work you and your agents have to manually do, it better. Hence, auto attendant is an extremely valuable VoIP feature.
How It Work: Auto attendant is simple. You record a message you wish your callers to hear (or a song), upload it to your account, and save. That’s it! It is an effective, responsible feature that will increasingly improve the quality of the call experience.
Time of Day Routing
This VoIP feature is a blessing for most businesses that either have multiple call centers or are a SMB (small or medium size business). Time of day routing allows your business to automatically route calls to different locations based on the time of day or day of the week. It also works for holidays or other, known exceptions.
Voicemail/Fax to Email
Technically these are two separate features, but they relate as they integrate voicemail, fax and email. Now, when you receive a fax or voicemail, you can directly send them to your email inbox for a better way to review all messages. It’s a one-stop-shop. Be more organized with your communications and send them all to one place.