Virtual PBX Service is Ideal for SMBs
Virtual PBX service is the same thing as a hosted PBX system. It enables businesses to make and receive calls via the Internet through a dedicated IP address. Virtual PBX service is a preferred telephony solution for businesses worldwide. However, small and fast growing companies are becoming the most loyal users. They are finding virtual PBX service to be the perfect communication solution due to its many benefits. Small and medium businesses (SMBs) are relying on hosted PBXs to connect them with customer all around the world. Because this is a cost-effective, efficient product, businesses are able to expand operations without breaking their budgets.
Virtual PBX service gives SMBs:
- International reach
- Affordable telephony solutions
- 20+ advanced telephony features
- Instant updates and easy maintenance
- Improved call management/customer service
Virtual PBX Service Expands International Reach
Toll free numbers work directly with virtual PBX service to bring your customers directly to you, regardless of their or your physical location. Because your SMB can purchase a toll free number from any country it is available, your service provider can offer toll free forwarding directly to your IP phones. IP phones are computer downloadable devices that enable your customer service representatives to take and make calls via the computer (just like they would on a landline or mobile). IP phones are also given the same advanced features, including call recording, IVR, auto attendant, and time of day routing. In fact, service providers offer the least expensive rates when forwarding a toll free number to an IP phone.
Virtual PBX Service is Easy to Maintain and Use
After a simple download and configuration, your virtual PBX service is ready to use. With the same features and functionalities as an on-premise PBX system, your hosted alternative is effective in managing, distributing and recording calls. Another great thing about virtual PBXs is that they do not require anything more than a computer, the Internet and a headset. You can avoid all additional equipment that would be mandatory for on-premise systems. Furthermore, costs are greatly reduced for maintenance and upgrades to the system. Virtual PBX service includes instant, speedy updates that are both free and effective in avoiding downtime.
There are many advantages to virtual PBX service, especially those that can contribute positively to SMBs. Their affordable, effective components allows small and medium businesses to stay competitive but within budget. Going global for most small businesses used to be impossible. Today, with virtual PBX service, startups can be present worldwide and still keep costs down.