Toll Free Numbers and Cloud PBX working together

As you may (or should) know by now, toll free numbers are extremely beneficial for businesses, especially small and medium business (SMBs). From its ability to add credibility to your business to allowing your employees to work more efficiently, toll free numbers are not as basic as you might think.

Now that you have a business toll free number, expect more calls from prospects. Great, right? Sure it is, but how do you manage the new influx of calls? How do you ensure that all calls are being answered and missed business opportunities are not slipping right through your fingers? With the abilities of a cloud PBX and toll free numbers offer when combined, the answer is quite simple. Implementing features such as auto attendant and  IVR should be the first step.

The auto attendant will greet callers with a pre-recorded message specifically created for your business, or that specific business line (as it is likely businesses would have multiple contact numbers). Once greeted, an IVR system would serve as a contributing facet in this process, allowing for callers to go through a series of menu questions, answer with their keypads, and ultimately reach their desired destination. These two features will not only help guide callers to the most appropriate department/representative, but it also keeps the caller on the line as they hold for the next available representative. Additionally, both IVR and auto attendant provided on the cloud PBX can help better control incoming busines calls.

The following steps will depend on  your specific business needs, especially from your phone system. The features that accompany or are available on a cloud PBX are abundant enough to surely support your requests.

As the cloud PBX and toll free numbers work to make all this possible, it is up to you to provide such services from your business in order to provide customers the best possible call experience.