Posts Tagged ‘how to’
How to Keep Call Center Employees On Your Team
Unsure how to keep call center employees on your team? If you’ve got the right people for the job, it is worth investing your time, energy and resources into keeping them. In this article we will discuss how to avoid turnover and keep your top-notch employees on your team.
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Are you wondering how to hire the best call center agents for your business? When managing a call center, there are a number of attributes and qualifications that you should look for when interviewing potential candidates. The article below will discuss the best tips for hiring the best call center agents for your call center.
The tips cover not only the qualities of the candidates that you will want to hire, but also discuss the approach to interviews and your use of open-ended questions to elicit the most helpful responses from candidates. And of course, even a disqualifying answer can be helpful response in that it saves you further effort in pursuing the wrong candidate.
How Can I Forward My Calls to Voicemail After Hours?
How can I forward my calls to voicemail after hours? Like most businesses, you want to ensure you never miss a customer call, and that you can respond quickly to customer messages. Sometimes you may not be able to access your voicemail right away. Because of this, VoIP service providers have made it very easy for you to access your messages from a browser or email inbox. In this article we will explain how you can transfer your calls to voicemail after hours, using the CallForwarding.com web portal as an example.
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