customer – CallForwarding

4 Tips to Improve Online Customer Service

By Pablo Valenciano | August 4, 2014

Online customer service is the most important product your company sells. If you’re new to the online world, or just looking for ways to improve your online customer service, then you’ve come to the right place. We’re going to discuss the 4 online tools that you can use to improve your online customer service.

Four Tips for Indian Contact Centers Serving the US and Canada

By Pablo Valenciano | January 2, 2014

Four customer service tips can help India-based contact centers support customers in the US, Canada, the UK, and Australia more effectively. If you operate or manage a contact center in India, Pakistan, or Bangladesh that serves English-speaking countries of the former British empire, you will find that this article offers some frank but perhaps politically insensitive ideas that could help you improve customer satisfaction for your business.