Posts Tagged ‘call center solutions’
Problems With VoIP Security
What problems with VoIP Security should you expect when moving to the cloud? If you’re thinking of making the switch, you need to know how to keep your VoIP connection safe and secure. In this article, we’ll discuss the top five problems with VoIP security, and how you can prevent them.
Read MoreHow to Keep Call Center Employees On Your Team
Unsure how to keep call center employees on your team? If you’ve got the right people for the job, it is worth investing your time, energy and resources into keeping them. In this article we will discuss how to avoid turnover and keep your top-notch employees on your team.
Read MoreHow to Hire The Best Call Center Agents
Are you wondering how to hire the best call center agents for your business? When managing a call center, there are a number of attributes and qualifications that you should look for when interviewing potential candidates. The article below will discuss the best tips for hiring the best call center agents for your call center.
The tips cover not only the qualities of the candidates that you will want to hire, but also discuss the approach to interviews and your use of open-ended questions to elicit the most helpful responses from candidates. And of course, even a disqualifying answer can be helpful response in that it saves you further effort in pursuing the wrong candidate.
Problems With Toll Free Numbers
Problems with toll free numbers can annoy your customers, cost you sales, and drive up your telecom costs. Luckily, there are many easy solutions to better manage your toll free number. Using your Call Recording feature will help you catch and correct many of them. In addition, setting up your voicemail, call forwarding, and time of day routing features will help resolve most of the common problems with toll free numbers.
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