Hosted PBX Services Reap Abundant Business Benefits
Hosted PBX services allow businesses to save money, be more productive, expand internationally and deliver satisfactory customer service.
Businesses of all sizes are taking advantage of hosted PBX solutions to improve their business potential. Hosted PBX services eliminate the need for bulky and expensive call center equipment and enable the same quality telephony service for less. With dramatically decreasing operational and infrastructure costs, hosted PBX services can be a win-win for most, if not all, businesses.
Hosted PBX Savings
As mentioned before, employing a hosted PBX system to your business can be a much cheaper alternative to an on-premise solution. On-premise PBX technologies are typically more expensive and require more labor. Hosted solutions operate in” the cloud,” so updates, backups and upgrades are all instant. This also prevents from sufficient downtime for your business.
Hosted PBX Features
A hosted PBX system is feature rich. It offers an array of features that often come free with any hosted PBX solution purchase (CallForwarding.com provides this for free). Each feature has a different purpose for increasing efficiency to your business. For example:
- Auto attendant helps by playing an upfront automated recording for callers. Here you can include promotions, further instruction for the caller, or just a brief “thanks for calling” message.
- IVR contributes by offering a menu of possible selections, allowing callers to select the desired one, decreasing wait time.
- Call recordings speak for themselves. With each call being recorded, business supervisors can monitor the effectiveness of their agents, note repetitive customer complaints or inquiries, and so forth. Call recording provides great insight to your operations.
Hosted PBX Capabilities
Hosted PBX systems directly link with domestic or international toll free numbers. Such numbers allow your company to go global, instantly. An international toll free number can be purchased from over 100 countries worldwide. It grants your international customers to contact your business easily and at no charge to them! Free calling often means more sales opportunities.