Five VoIP Telephony Features That Can Benefit Any Business
Five VoIP telephony features greatly improve small business phone systems. The VoIP telephony features improve both customer service and the company image.
Businesses of all sizes can greatly benefit from implementing VoIP telephony to their call centers. This is specifically true for SMBs, who understand that every missed call is a missed sales opportunity. VoIP telephony features offered by VoIP service providers are often free of charge and come equipped with a PBX system and an assigned international toll free number.
This affordable technology is ideal for businesses looking to improve their image, up their quality of customer service and expand their global business potential. Furthermore, SMBs who employ certain VoIP features are able to play on the same field as their much larger and more established competitors.
In order to capture these advantages, the following 5 VoIP features should be implemented, if not at least considered, for a business to operate smoothly.
Toll Free Forwarding
Toll free forwarding is one of the most desirable VoIP features for businesses who wish to employ a toll free number. It is commonly referred to as call forwarding or call diverting. Toll free forwarding allows your company to expand its reach and customer base from a local to international base. With toll free forwarding, your business is able to take calls made to the toll free number on any other device.
Auto Attendant
As an extension of your existing voicemail system, auto attendant allows your customers to be greeted by a professional, prerecorded message which will also route calls for you. The less work your agents have to manually do, the better. This is exactly why auto attendant is one of the most desirable VoIP features available.
Time of Day Routing
Time of day routing allows your business to automatically route calls to different locations based on the time of day or day of the week. It also works for holidays or any other known exceptions in your call routine.
Voicemail/FAX to Email
Technically these are two separate features, but are similar in that they integrate multiple systems – voicemail, fax and email. Now, when you receive a fax or voicemail, it can instantly send them to your preferred email inbox for a better way to review all messages. It’s a one-stop-shop. Be more organized with your communications and send them all to one place with voicemail and fax to email.
Call Recording
Call recording gives businesses the ability to record and review calls on an as needed basis. It is great for reviewing the performance of your customer service representatives or confirming a conversation based on a customer complaint. Because recordings can be listened to at one’s leisure, they can also be downloaded and saved on a computer for later review. It is important to note that not all call recording is saved indefinitely.