Evaluating Business Hosted PBX Systems

Hosted PBX solutions are greatly outgrowing on-premise systems for businesses around the globe. For small and growing businesses, implementing a hosted PBX system makes the most sense. With financial and functionality benefits, a hosted PBX system can offer incomparable value. Nonetheless, it’s important to consider these three things prior to employing a hosted PBX to your small or large organization.

1.       Cost

Expenses are inevitable for businesses. However, it is possible to decrease costs while maintaining efficiencies. Compared to an expensive on-premise PBX solution, its hosted equivalent is just as resourceful minus the high costs. Hosted PBX systems allow the same features and functionalities but avoid costs associated with equipment and hardware, maintenance, and system updates and upgrades. Because the hosted version operates in the cloud, all one needs is a computer, Internet connection and a headset. Additionally, maintenance is sustained via automatic and almost instant software updates, eliminating system downtime.

2.       Scalability

Businesses regularly experience changes with their employees, gaining or losing staff member due to various reasons. Nevertheless, it’s important to respond to these changes easily and effectively. With a hosted PBX system, your business can remove or add seats on an as-needed basis without any delays or issues. Because not initial investments are required, you can simply scale up or down. On-premise PBX systems struggle with this a bit, as more concrete decisions must be made in the beginning.

3.       Ease of Use

Hosted PBX systems are typically accompanied by online user portals which provide effective account management tools. Accessing the portal allows supervisors to review call logs and call recordings, view outstanding balances and invoices, change call preferences and alter forwarding rules as needed. All of these changes are instantly applied to your system or toll free number, giving your company the flexibility it deserves as a growing business. Each portal is password protected and 100% secured by the service provider.

For more information on hosted PBX systems and how they can create business efficiencies, visit the following article: Virtual PBX Service is Ideal for SMBs.