VoIP Telephony
What Is the Cloud?
You’ve probably heard of the Cloud before. Perhaps you’re already using it. But what does it actually do? What does it mean when a company says they’re “cloud-based” or that they “store your information in the cloud”?
Read MoreHosted SIP Extension versus Traditional SIP Trunk
What’s the difference between a hosted SIP extension and a traditional SIP trunk? How does each work, and what how are these used? Do they work with VoIP? There are two different types of SIP connections that can be used for VoIP calling, and to many of our customers, it can be a little confusing. Well, we’re here to help you understand the differences and similarities between a SIP Extension and a SIP Trunk.
Read MoreCall Forwarding to VoIP
VoIP calling allows you to provide your customers with easy access to your company’s representatives. VoIP is cost effective, allows for unlimited mobility, and offers additional features that traditional telephony doesn’t support.
Read MoreVoIP Softphones – Our Top Picks
you’re new to VoIP calling or just interested in a new softphone, you’ve come to the right place. Our customers are constantly asking for our opinion on which softphone they should use. We can’t say which is best, because it really depends on your unique calling needs, but we can certainly point you in the right direction
Read MoreVoIP Security – 5 Ways to Secure Your VoIP Connection
Whether you’re already making calls over VoIP or just thinking about making the switch, you need to know how to keep your VoIP connection safe and secure. Eavesdropping, email and voicemail hacking, and hacked gateways are just a few of the ways cyber criminals can harm your business.
Read MoreTop 5 VoIP Service Providers
Who are the Top VoiP service providers? We research and report who they are and recommend which one would be best for your business. Every month, we hear from customers around the globe about their unique VoIP needs. Customers often ask us, “who are some of the other VoIP service providers out there?” After careful thought and input from customers, we’ve selected the top five VoIP service providers and compared them by service offerings.
Read MoreVoIP Evolution – New Technology Replaces Land Lines
VoIP, or voice over IP, telephony is a growing industry. Since it’s introduction in 1995, VoIP has substantially improved and increased in business value.
Read MoreWhy Businesses are Switching to VoIP
VoIP offers businesses cheaper connectivity worldwide, provides unlimited mobility, and offers additional features. Landline use is rapidly declining.
Read MoreFour Tips for Indian Contact Centers Serving the US and Canada
Four customer service tips can help India-based contact centers support customers in the US, Canada, the UK, and Australia more effectively. If you operate or manage a contact center in India, Pakistan, or Bangladesh that serves English-speaking countries of the former British empire, you will find that this article offers some frank but perhaps politically insensitive ideas that could help you improve customer satisfaction for your business.
Read MoreHow You Can Guarantee Reliable VoIP Service
Reliable VoIP service – that’s what you want for your business. You have good phones, but what if the Internet goes down? Choosing VoIP telephone service and a cloud-hosted PBX service can bring you, the entrepreneur, office manager or IT director, peace of mind. At your site, there’s only a router and telephones.
Read More