Features and Add Ons
3 Simple Ways to Improve Your Phone Greetings
Phone greetings are often the first impression of your business that many customers will receive. And as we all know, first impressions are lasting impressions. With a well-designed phone greeting, you can provide your customers with valuable information and insight into your business’s personality. Voicemail recordings and IVR menus are often the first impression that…
Read MoreHow Many Extensions Can I Have?
When your purchase a toll free number, you’ll probably ask “how many extensions can I have?” We’ll answer that question here, and explore the specific capabilities and advantages you get when using multiple extensions.
Read MoreHow to Solve Problems with Geographic Call Routing
Geographic call routing is one of the most popular VoIP business phone features. With this advanced call distribution tool, you can choose where you want your incoming calls to be routed based on the location of the caller. But despite its usefulness, some of our customers run into problems with geographic call routing. We’ll provide…
Read MoreHow to Choose the Right IVR System for Your Business
An IVR system is a critical element of running a successful business. This invaluable tool can help you reduce costs and increase customer satisfaction. But, it’s important to choose a system that meets the unique needs of your business. In previous posts, we’ve talked a lot about the benefits of IVR (interactive voice response) systems. We’ve…
Read MoreHow to Create an Effective IVR on Your Hosted VoIP Phone System
If you know how to create an effective IVR on your hosted VoIP phone system, both you and your customers will benefit. With the right configuration, this essential VoIP feature can help direct your callers to the right agent or department, improve customer satisfaction, and save time and money. IVR, or interactive voice response, is a…
Read MoreHow to Install a VoIP Telephone System for Your Business
If you are thinking about making the switch to VoIP, you’re probably wondering how to install a VoIP telephone system for your business. Every customer call is important, and you want to make sure that you don’t experience any downtime during the installation process. We’ll discuss how to set up your VoIP telephone system, and…
Read MoreProblems With Call Recording
What problems with call recording could you experience with a hosted VoIP system? Call recording is one the the most widely requested features for businesses, but sometimes users experience issues with this feature. In this article we will discuss the common issues with call recording and how to prevent them.
Read MoreHow to Forward Calls to Multiple People at the Same Time
When manageing a call center it is important to know how to forward calls to multiple people. Having calls routed to multiple lines gives your business tremendous flexibility and improves efficiency. In this article, we will discuss how to have incoming calls routed to multiple lines at the same time, and how to use sequential ringing or hunt groups as an alternative that may work better for your business.
Read MoreHow to Know What Agents are Saying to Your Customers
If you are running a call center, you may be wondering how to know what agents are saying to your customers. With VoIP solutions, companies around the world are using valuable features that help monitor and improve their daily operations. In this article we will discuss an effective way to monitor telephone calls involving your customers and agents.
Read MoreHow to Use Auto Attendant to Grow Your Business
If your company is using a variety of VoIP calling features, it is important to learn how to use auto attendant to grow your business. With auto attendant callers will automatically be transferred to an extension without the intervention of an operator or receptionist. This service will allow you to manage your calls from all offices at the same time. In this article, we will discuss the capabilities of auto attendant and how it can benefit your business.
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