Customer Service
How to Hire The Best Call Center Agents
Are you wondering how to hire the best call center agents for your business? When managing a call center, there are a number of attributes and qualifications that you should look for when interviewing potential candidates. The article below will discuss the best tips for hiring the best call center agents for your call center.
The tips cover not only the qualities of the candidates that you will want to hire, but also discuss the approach to interviews and your use of open-ended questions to elicit the most helpful responses from candidates. And of course, even a disqualifying answer can be helpful response in that it saves you further effort in pursuing the wrong candidate.
Toll Free Numbers Drive the Travel Industry
Toll free numbers are critical for the travel industry, driving sales. Many airlines, hotels, cruises and travel agencies market with toll free numbers. Toll free numbers offer their customers a convenient way to reach them, free of charge. International travelers have more options that ever, so make it easy for them to book their travel plans with a toll free number.
Read MoreLocal Phone Numbers Build Trust With Customers
Local numbers offer many advantages, such as establishing a local presence in a specific local area or city. The local number shows potential customers that their market is important to you. In this article we will discuss how to use a local phone number to build trust with customers.
Read MoreAre You Running a Call Center? And Don’t Know It?
Are you running a call center? And don’t know it? You’re not alone. Many companies do not realize that they have a call center. Recognizing that you are running a call center is the first step toward creating a superior experience for your customers and improving your bottom line. Your team will appreciate the improvement in your communications and workflow that will happen when you start managing the call center you didn’t know you had.
Read MoreHow Do Enterprises Use Toll Free Numbers
How do enterprises use toll free numbers? Sales, service,and marketing are the most popular uses, with corporate branding via vanity numbers growing in popularity. Multinational sales, logistics, and emergency response and disaster recovery are also big users of toll free numbers.
Read MoreHow Does Fax to Email Work?
Fax to Email takes your incoming faxes, converts them into readable computer files and emails them to you. This eliminates the need for an actual fax machine and a physical phone line. Fax to Email can help your business stay better organized and manage your many channels of communication.
Read More4 Tips to Improve Online Customer Service
Online customer service is the most important product your company sells. If you’re new to the online world, or just looking for ways to improve your online customer service, then you’ve come to the right place. We’re going to discuss the 4 online tools that you can use to improve your online customer service.
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