Call Center Software
Improve First Call Resolution with 3 Easy Steps
Regardless of your business type or industry, customer service is of the upmost importance. And luckily, your phone service allows you to measure and track a number of metrics that impact your customer service levels. One of the most critical indicators of customer service levels is first call resolution. Because of its specific impact on…
Read More5 Signs You’ve Outgrown Your Business Phone Service
If you’ve been frustrated with your current business phone service or system, it may be that your business has outgrown it. Maybe you’ve had a hard time handling seasonal fluctuations in call volumes, or your current solution doesn’t have the integration capabilities you need. Whatever the reason, you’re now facing a difficult question: is it…
Read More5 Reasons to Move Your Hotel Phone System to the Cloud
Hotel and resort industries worldwide are recognizing the benefits of moving their phone systems to the cloud. For the hospitality industry in particular, the cloud offers substantial benefits that help shape exceptional guest experiences and differentiates them from their competitors. It this article, we’ll discuss the five reasons to move your hotel phone system to the cloud.
Read MoreCall Center Key Performance Indicators
In order to run an effective call center, it is important to establish call center key performance indicators that match your business’s goals. We’ll discuss the top KPIs for several different types of call centers, including inbound, outbound, and blended. Then, we’ll talk about how to use these metrics to improve your call center performance.…
Read MoreHow to Know What Agents are Saying to Your Customers
If you are running a call center, you may be wondering how to know what agents are saying to your customers. With VoIP solutions, companies around the world are using valuable features that help monitor and improve their daily operations. In this article we will discuss an effective way to monitor telephone calls involving your customers and agents.
Read MoreMake Fixed Operations Profitable with a Virtual Call Center
Manage your fixed operations more efficiently with a viral call center. Virtual call center solutions are used to drive productivity to one of your dealership’s most important profit centers, your fixed operations. Take full control of your parts departments with our easy to use, cloud based technology.
Read MoreProblems With VoIP Security
What problems with VoIP Security should you expect when moving to the cloud? If you’re thinking of making the switch, you need to know how to keep your VoIP connection safe and secure. In this article, we’ll discuss the top five problems with VoIP security, and how you can prevent them.
Read MoreAre You Running a Call Center? And Don’t Know It?
Are you running a call center? And don’t know it? You’re not alone. Many companies do not realize that they have a call center. Recognizing that you are running a call center is the first step toward creating a superior experience for your customers and improving your bottom line. Your team will appreciate the improvement in your communications and workflow that will happen when you start managing the call center you didn’t know you had.
Read MoreAVOXI Smart Queue – A Virtual Call Center Solution
CallForwarding is now offering a virtual call center solution, AVOXI Smart Queue. This virtual call center uses VoIP and offers numerous benefits that traditional systems do not offer, at a fraction of the cost. AVOXI Smart Queue powers virtual call centers worldwide. Smart Queue provides an enterprise class call center solution with powerful call center features and support for virtual agents.
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