Call Forwarding Q&A
Before implementing call forwarding to your business, it is imperative to understand how it works, what is required, and what to expect with this feature.
Call Forwarding Q&A
Q: What is call forwarding?
A: Call forwarding is a telephone features which enables your customers to dial one number but be have that call forwarded to another specified number. One can forward calls to different lines in-office or to completely unrelated lines in a different office or country.
Q: Why would I need to forward calls for my business?
A: Having the ability to forward calls is an incredible asset for your business. For one, if one of your sales people is on vacation and their incoming calls crucial sales opportunities, forwarding calls to another sales member will be extremely helpful. Additionally, and beyond this idea, forwarding calls from one location to another, even internationally, is now done cost effectively. Furthermore, if a international or domestic toll free number is acquired, that number can be forwarded across multiple extensions and offices.
Q: What is required to activate call forwarding?
A: No hardware is required to activate your call forwarding feature; everything is done in the cloud. In fact, all you need is either your existing mobile or landline telephone, or your computer with internet access with forwarding calls via voice over IP (VoIP).
Q: How much does call forwarding cost?
A: Call forwarding is typically a free feature that accompanies any toll free service.
Q: How does call forwarding benefit my business?
A: Call forwarding is a cost-effective way to ensure potential sales calls to always reach a live representative. The ring-to number is easily re-pointed and can be done as frequently as it makes sense for your business. It also makes most sense for forwarding domestic calls to your international call center, or if you are offshoring that business responsibility.