Call Forwarding Features: Contributing to Business Success

 When operating a small business, it often is hard to organize various incoming traffic for all arrive on different platforms.

From faxes to voicemails, it becomes hard to track and manage all these different deliveries. Having a system which allows one to best manage that information through       one channel can not only help save time, but also money. When away from the desk, or even working remotely, being able to operate your business from the “cloud” is something that serves beneficial for you and your customers.

Call forwarding services and its features make this not only possible, but easy to employ. The things one can do with their call forwarding features are endless. An extremely helpful tool is time of day routing. This feature enables you to set up a system which points phone calls from customers and/or clients to different terminating numbers or departments of the company. This way, employees that work from home can receive calls directly, or you can receive calls between specified times of the day or week. Not to mention receive phone calls on mobile devices, allowing business calls to reach you and your employees even on-the-go! Another call forwarding feature worth noting provides you with the power to specify between three ringing orders – simultaneous, in-order, and random order – and ensures that you never miss a call again.

Such call orders can and should be agreed on to best fit your business’ needs and demands. Thus, if you want customer service representatives to pick up at a first come, first serve basis, chose simultaneous ringing; if you want reps to receive calls randomly but equally, select random ringing; and if you want your best or most available rep to receive a call first [and unless they can’t pick up it goes to the next available rep], create a precise order for all incoming calls to go through.

Call forwarding services offer more features than many may think. This service opens up new possibilities for you, your business, and your employees.