Business Success with Toll Free Numbers
Maintaining an open line of communication between you and your customers is important whether your organization is big or small. Toll free numbers are one of the best options for keeping that communication flowing. Not only do toll free numbers help with sustaining current customer relationships, they also support in approaching prospective ones, as well. Expanding your business nationally or internationally can be easily done with toll free numbers. It requires little effort from your staff, yet reaps extremely valuable benefits.
Toll Free Numbers: The Basics
- Toll free numbers are virtual numbers, requiring forwarding rules to reroute incoming calls to an actual number. Toll free numbers may be forwarded to a landline, mobile, softphone or PBX system.
- Toll free numbers are commonly referred to as 1800 or 800 numbers, although they do differ from country to country. For example, Australia toll free numbers are 1300 phone numbers and United Kingdom toll free numbers are 0800 phone numbers.
- Toll free numbers are free for customers to call, obliging your organization to incur the cost on their behalf. This is more beneficial than you may think; because it’s free to call, more people are inclined to contact you, resulting in higher sales opportunities.
- Toll free numbers have been proven to improve sales rates by at least 30%, as well as marketing efforts. Current and prospective customers can better recall a toll free number by memory than a regular landline.
- Toll free numbers inexpensive and low-maintenance. With relatively low costs, toll free numbers provide businesses an array of telephony features which could be used to boost efficiency and productivity among your customer service representatives.
Toll Free Numbers: The Benefits
- Improves company image. Toll free numbers make your organization appear bigger than it may actually be, thus provides a sense of credibility in the minds of customers.
- Increases sales opportunities. As mention prior, because toll free numbers are free for customers, they are more likely to call and inquire about your services/products.
- Gives insight to call traffic. Features that come with a toll free number are extremely helpful in providing extra information you would not have access to with a regular landline phone number. Call recording, IVR and auto attendant are just a few that allow for added information and customer details.
- Provides portability and flexibility. Once you purchase a toll free number, you are able to use it until you officially give up rights. Switching service providers or changing forwarding destinations is no problem. These are usually simple and sometimes instant functionalities.
With toll free numbers, your business is able to expand its reach anywhere in the world. Among the benefits mentioned above, plus more, there isn’t a reason why any business shouldn’t have a toll free number available to its customers.