Be Future-Ready with Business VoIP Telephony

By Pablo Valenciano | May 20, 2013

VoIP is increasingly contributing to the future of business telephony. With PSTN (public switched telephone network) quickly dying out, VoIP allows businesses worldwide to benefit from all its valuable features and functionalities.

With calls made over the Internet, businesses are suddenly discovering the numerous benefits of this telephony solution. In fact, more businesses are choosing VoIP due to its:

  • Reduced costs
  • Decreased maintenance
  • Automatic software updates
  • Secure connections
  • Simple functionality

The above benefits are just a few that give more businesses the opportunity to expand their reach and improve current processes. VoIP also grants you flexibility and scalability, which is huge for almost every small or big company.

VoIP is Scalable and Flexible

Having the ability to be flexible in your business is ideal, although not always an easy thing to implement. However, with VoIP, your call center can add, remove or change extensions on an as needed basis. This comes in handy when customer service representatives leave or new ones get hired. These changes are also very easy to do. With an online account portal, you can log on, make the appropriate changes, and start using your account as you need.

VoIP Works Great with Toll Free Numbers

Toll free numbers are extremely beneficial to growing or established businesses. Toll free numbers are virtual numbers that route calls made on it to another existing device. They are great for expanding business reach, especially overseas. By having a toll free number, your business is able to instantly gain:

  • Credibility
  • Enhanced market reach
  • Advanced telephony features
  • Increased sales opportunities
  • Improved customer satisfaction

VoIP Allows Remote Employment

This innovative technology supports all the latest call center trends, including remote employment. Agents only require a computer, Internet connection and a headset. Your call center representatives can be located anywhere in the world, regardless of your physical office location. With a dedicated extension per agent, a toll free number can point directly to one or multiple remote workers’ IP phones. IP phones, or softphones, are downloadable phones that allow calls to be made or received via the computer.

Businesses that are ready for future innovations are the ones that will excel faster and easier. VoIP technology is the moving force of future telephony. Those that are not currently on a VoIP operated platform are vulnerable to uncompetitive functionalities. They also have expensive solutions and equipment and lack operation procedures. Businesses should look to switch to VoIP as soon as possible; otherwise their competitive edge may be completely missing.

 

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