Posts by Pablo Valenciano
5 Key Steps to Scaling a Business
When it comes to scaling a business, you’ll need more than hard work and dedication. (Although you’ll need those qualities, too.) If you’re ready to take your startup or small business to the next level, you’ll need to evaluate your current practices and determine how you can work efficiently with 5, 10, or even 20 times as…
Read MoreUK 03 Numbers and Freephone Number Changes
Big changes are coming for companies using UK non-geographic numbers that are currently marketed as “UK toll free numbers.” New legislation enacted by Ofcom will affect businesses that advertise 0845, 087, 0800, and 0808 numbers to customers in the UK. Some of these changes are already in effect, while others will be effective starting 1 July…
Read MoreWhat a Hosted PBX Phone System Can Do For Your Business
Once upon a time, enterprise-level phone systems were a luxury that only large companies could afford. With the advent of hosted PBX solutions, even small to mid-market businesses can reap the benefits of cloud communications. We’ll discuss what a hosted PBX phone system can do for your business, and how you can make the most…
Read MoreBusiness VoIP Phone Service: A Buyer’s Guide
Choosing a business VoIP phone service doesn’t have to be scary. We’ll walk you through the questions you should ask your potential VoIP providers, and talk about how you can make the most of your new business phone system. Choosing the right business VoIP phone service can be a daunting task for any size business.…
Read MoreHow to Create an Effective IVR on Your Hosted VoIP Phone System
If you know how to create an effective IVR on your hosted VoIP phone system, both you and your customers will benefit. With the right configuration, this essential VoIP feature can help direct your callers to the right agent or department, improve customer satisfaction, and save time and money. IVR, or interactive voice response, is a…
Read MoreCall Center Key Performance Indicators
In order to run an effective call center, it is important to establish call center key performance indicators that match your business’s goals. We’ll discuss the top KPIs for several different types of call centers, including inbound, outbound, and blended. Then, we’ll talk about how to use these metrics to improve your call center performance.…
Read MoreComparing VoIP Call Forwarding Services
We compare and contrast VoIP call forwarding services, offering an overview of features, pricing, and more. Explore our list of the top VoIP call forwarding services, and find out which toll free provider is right for your business. Comparison of the Top VoIP Call Forwarding Services In today’s telecommunications market, there are a wide variety…
Read MoreTop 5 Apps for Entrepreneurs
Entrepreneurs may know everything when it comes to their product or service, but what about all the other factors of owning and operating a business? With a little help from these top 5 apps for entrepreneurs, you can find the support you need to grow and expand your business without emptying your wallet. As…
Read More5 Tips for Improving Agent Quality Control Evaluations
We all know the old adage: what gets measured gets improved. The same rules apply when it comes to improving the performance of your call center and its individual agents. These 5 tips for improving agent quality control evaluations can help you refine how you measure performance and increase productivity. The success of a call…
Read MoreHow to Install a VoIP Telephone System for Your Business
If you are thinking about making the switch to VoIP, you’re probably wondering how to install a VoIP telephone system for your business. Every customer call is important, and you want to make sure that you don’t experience any downtime during the installation process. We’ll discuss how to set up your VoIP telephone system, and…
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