4 Hosted PBX Features You Must Have
Lately there’s been much talk about how a hosted PBX compares to an on-premise PBX system.
We’ve found that no true differences exist. In fact, a hosted PBX system has proven to reap more benefits. As a result, it’s no surprise why so many businesses have switched to a cloud hosted PBX system. Not only does it provide consistent and reliable support for business call centers, but it also includes an array of features that can improve operations. In fact, there are four features that most, if not all, businesses should consider implementing to their business.
Hosted PBX Feature # 1: Toll Free Forwarding
Toll Free Forwarding is one of the most desirable features for businesses who wish to employ a domestic or international toll free number. It is commonly referred to as call forwarding or call diverting. Essentially, the three are the exact same feature. By now we are all familiar with advantages a toll free number can offer:
- Virtual presence anywhere in the world
- Increased sales opportunities
- Improved customer service
- Local appeal
However, toll free forwarding is essential in providing the above for a business. It allows your company to expand its reach and customer base from a local to international base. With toll free forwarding, your business is able to take calls made to the toll free number on any other device. For example, if a customer calls your toll free number, your customer representatives can answer them via the hosted PBX system, regardless of their or the customer’s location. Toll free forwarding saves businesses money associated with physical relocation of a business, which was the outdated and only way of reaching an international target market.
Hosted PBX Feature # 2: Call Recording
Call recording is another feature that gives businesses insight to customer information. When a customer calls, the call recording feature not only records the call from beginning to end, but it also captures:
- Date and time of the call
- Customer’s telephone number
- Duration of call
- Cost of call
These details are important for ensuring:
- Quality assurance
- Important call records
- Business regulation compliance
- Avoidance of abuse and increased security
Hosted PBX Feature # 3: Time-of-Day Routing
Time-of-Day Routing is an awesome feature! It is ideal for frequent travelers, remote employees, and multiple offices/call centers. Time-of-Day Routing allows your business to send toll free calls to multiple devices based on the time of day or the day of the week. Say you have one call center that takes calls during regular business hours and another call center that takes calls after hours; time of day routing can automatically and seamlessly complete this transition based on your pre-determined settings.
Hosted PBX Feature # 4: Voicemail to Email
Lastly, Voicemail to Email is a feature that simplifies receiving and checking voicemail messages. This feature enables you to receive voicemails as an attachment directly to your email inbox. Additionally, you can choose to send to email and still remain in the voicemail inbox on your phone, if you prefer.