3 Reasons Why Toll Free Numbers are Still Business-Worthy
Some things get better with age. This is definitely true for toll free numbers. Toll free numbers were first introduced in the UK and US in the 1960’s, but today they are capable of things not originally intended. Toll free numbers have proven to be extremely popular for businesses worldwide, helping them:
- Expand into new markets
- Increase customer service
- Enhance brand recognition
- Better manage phone system
- Provide free calling to customers
Today, as a 50-something year old, toll free numbers have steadily become more advanced. Businesses are using toll free numbers for toll free forwarding services, as a phone manager, VoIP enabled calling, and for all the features it offers.
1. Toll Free Numbers Support International Expansion
Being able to take your business to new markets, or even appeal directly to current, international markets, is huge. This has traditionally been a very expensive investment, causing businesses to physically relocate their operations to connect with customers abroad. Such an investment requires costs associated with infrastructure, overhead, new employment, training, and more.
This is no longer has to be the case. Today, businesses can purchase one, or multiple, international toll free numbers, forwarding them directly to their office, mobile or SIP phone(s). Having this capability within your business helps:
- Increase call traffic
- Expand your business to multiple international markets
- Improve likelihood for sales opportunities
2. Toll Free Numbers are Feature-Rich
When a business purchases toll free numbers, it receives an array of (typically) free features. Each feature offers a unique benefit. Let’s review a few features and how they can contribute to your business.
Call recording is a feature that helps businesses better monitor and track call traffic. When a business is equipped with recordings of calls, supervisors can easily retrieve them for quality assurance or agent review easily purposes.
Interactive voice response, IVR, offers an organized way of receiving and transferring customer calls to appropriate departments or representatives. IVR is a menu-like feature that the caller reaches, requesting them to Press 1 for Sales, Press 2 for Customer Support, and so forth. It’s important for callers to experience prompt response times when on a call, and IVR is the one thing that would aid in making this possible for your business.
Time-of-day routing is a great feature! It is especially beneficial to businesses that require calls to be sent to multiple destinations through the day, week, month, or year. Time-of-day routing allows businesses to specify times of day at which calls should be redirected from one destination to another. Small and large businesses find this to work beautifully for them. Small business owners often have calls sent to their agents during office hours and then their mobile during off hours. Large businesses, on the other hand, switch this feature from their call center in the US and then to India after office hours.
3. Toll Free Numbers Provide Your Customers Free Calling
Every business knows it’s important to reward your customers. But what toll free service providers know is that it’s even better when a customer’s reward results in a reward for the business. Because toll free numbers are free for the caller, more people are likely to call. What does this mean? The more calls you receive the more sales opportunities you receive! This is what we like to call a “win-win.”