VoIP Helping Balance Customer and Employee Satisfaction

By Pablo Valenciano | June 17, 2013

VoIP, or voice over Internet Protocol, is a telephony technology that can benefit many aspects of your business. Aside from cost savings and advanced functionality, VoIP is ideal for improving customer and employee satisfaction. The importance of satisfactory customer experiences is understood. They are essential for businesses to have continued success and a positive reputation and image. However, employee satisfaction should also be a primary concern for business owners as they directly correlate. When employees are content, they are able to increase productivity and efficiency within the workplace, thus provide a higher level of support.

How Does VoIP Contribute?

Most would not directly link telephony technology to the level of customer service, but they are related. VoIP telephony allows businesses to take advantage of cloud operated technology, enabling them employ an array of advanced features which contribute to this cycle of satisfaction. For example, if your business implements the IVR feature, supervisors can better train employees to respond to only specific inquires or questions. This allows specialization which can increasingly contribute to efficiency. In turn, callers can receive faster and more accurate responses to questions and inquires. Faster turnover rates also can equal higher sales. This type of “specialized training” is also beneficial for employees. They can focus on exclusive material and become somewhat of experts.

How Can You Get Business VoIP?

Setting up VoIP telephony for your business is easy. To acquire VoIP, you must have:

  • Stable Internet connection
  • PC or laptop
  • Headset

With more service providers than ever before, you can be sure to find someone to accommodate your needs. It is important to choose a reputable provider. These may not always be the cheapest options, but they will have the best quality of call and customer service.

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